Contact us

Written by FolkCraft Studio · Updated August 18, 2026

VidLoad is operated by FolkCraft Studio from Morocco. Public contact is this page. We do not publish a personal mailbox on the site, and we do not list social-media DMs as an official channel. The form on this page (JavaScript) sends your message to our support inbox. We reply by email to the address you provide — if that address bounces, we cannot follow up.

Please pick a reason. It is how we route Legal notices away from product questions so a copyright complaint is not sitting behind a “the file went to Files” thread.

Which reason to pick

• Support — a public link failed, you cannot find a file, an account will not sign in, or a daily-cap message is unclear. Read Help and why downloads fail first if the private-window check already explains the miss.
• Legal / privacy / copyright — access or deletion requests, terms questions, or a copyright notice. For notices, also read Copyright & DMCA and include every item listed there. Incomplete notices take longer.
• Business / partnerships — press, partnership, or other operator-level inquiries. We are not a social network and we do not sell a public video catalog.
• Feedback — product comments that are not an urgent failure (copy, layout, a missing explanation).
• Other — anything that does not fit the labels above. If you are unsure, Other is fine; we will recategorize.

What to include (and what not to)

Your name, a working email, the reason, and a short description are enough for most messages. For a failed download, name the platform (TikTok, Instagram, Facebook, X, Vimeo, VK Video, or another public site) and what you saw — “quality list never appeared” or “clicked 720p and Chrome showed no shelf.” Do not paste passwords, session cookies, private video files, or malware. We will not open unexpected attachments.

We may need to verify legal requests before we change or delete account data. That can mean asking you to write from the same address used to sign in.

Response expectations

We aim to reply when we can. Times vary with volume and with whether the message is a complete legal notice or a one-line “it doesn’t work.” We do not offer phone support. If you already sent the same question twice, wait for a reply instead of opening a third ticket with new addresses.

Operator identity and product background: About. Data practices: Privacy Policy. Site rules: Terms of Service. Cookie choices: Cookie Policy.